Reporting Wi-Fi Issues (Step by Step Guide)

 

Reporting Wi-Fi Issues (Step by Step Guide)

If you experience problems with Wi-Fi at New Life, don’t worry—we’re here to help. To make sure issues are fixed quickly, please follow these simple steps when reporting a Wi-Fi problem.

Step 1: Check Basic Things First

• Make sure Wi-Fi is turned on on your device.
• Try reconnecting to the correct Wi-Fi network (Staff Wi-Fi or Guest Wi-Fi).
• Restart your device to clear temporary glitches.
   

Step 2: Gather Key Details

When reporting, include:

• Location: Which campus and which room (e.g., “Midway Campus, Sanctuary”).
• Device: What device are you using (laptop, phone, tablet, Mac, Windows, etc.)?
• Network: Which Wi-Fi network are you trying to connect to (Staff or Guest)?
• Issue: Describe the problem (slow speed, can’t connect, keeps dropping, etc.).

Step 3: Submit a Ticket in Zendesk

• Go to New Life IT Support Portal.
• Click Submit a request.
• Fill out the form with the details from Step 2.
• Attach a screenshot if possible.

Quick Tips

• If the internet works on other devices but not yours, the issue may be with your device only.
• If multiple people are affected in the same area, it’s likely a network issue—report it right away.
• Always use Zendesk instead of sending emails, so your issue is tracked and resolved faster.

By reporting Wi-Fi issues clearly with all the needed details, you’ll help IT fix the problem quickly and keep everyone connected.